Customer Survey

It is our policy to strive to deliver product and service to our customers on time, based on mutually agreed upon requirements. Through our Sales, Customer Service, Technical and Production Departments and with continual training and improvement, we will enhance our ability to meet customer requirements.

The management of Pan Technology is committed to establishing and achieving its Quality Objectives in order to ensure and enhance customer satisfaction.
Robert Rossomando
President, Pan Technology, Inc.

Your Feedback Matters to Us!

As part of our ongoing commitment to providing quality products and services to every customer, we encourage you to provide us with feedback on your experience with Pan Technology, Inc. The following survey should take no more than 2-3 minutes to complete. Please feel free to provide additional comments in the space provided below.

Products
Yes No	Are Pan’s prices competitive?
Yes No	Do your Pan products perform the way you need them to?
Yes No	Do your Pan products consistently meet the agreed upon specifications?
Yes No	Do you obtain consistent results, batch to batch?
Sales & Support
Yes No	Is your Pan salesperson available when you need to reach him?
Yes No	Is he/she helpful in resolving issues you may have?
Customer Service
Yes No	Is our Customer Service staff helpful in processing your orders?
Yes No	Do you receive your deliveries on time?
Yes No	Is all paperwork accurate? (labels, packing slip, invoices)
Yes No	Are our lead times acceptable?
Yes No	Are sample requests delivered in a timely fashion?
Technical Support
Yes No	Can you reach someone quickly when you need technical assistance?
Yes No	Is the information you receive accurate and helpful?
Yes No	If a standard product was not available for your application, were you offered a laboratory project to develop a custom product?
Website
Yes No	Did you find the information you were looking for?
Yes No	Was the website easy to navigate?
Please provide any additional comments or feedback
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Pan Technology, Inc.

Pan Technology, Inc.

Customer Survey

Your Feedback Matters to Us!

Thank you again for your business!

Products

Sales & Support

Customer Service

Technical Support

Website